SWALOO · OPERATIONS PLATFORM
STATUS: OPERATIONAL
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Multi-channel notifications

Notify your customers
on every channel.

Email, SMS, push, or webhook: choose the right channel at the right time with customizable templates, full history, and ready-to-use outbound integrations.

4
Channels
Custom
Templates
5
Providers
Multi-channel

4 notification channels,
one single dashboard.

Reach your recipients via the most appropriate channel: email, SMS, push, or webhook. Each channel is configurable per organization with the ability to independently enable or disable each provider.

  • Four available channels: email, SMS, push notifications, and webhooks
  • Providers configurable per organization (SMTP, Twilio, Firebase, etc.)
  • Enable or disable each channel in one click
  • Flexible JSON configuration for each provider (API keys, endpoints)
  • Automatic failover to a backup provider on downtime
Customizable templates

Dynamic templates
in your brand colors.

Create your own notification templates with dynamic variables like {{tracking_number}} or {{recipient_name}}. Each template is tied to a specific channel and can be enabled or disabled as needed.

  • Dynamic variables: {{tracking_number}}, {{recipient_name}}, {{eta}}, etc.
  • One template per channel (email, SMS, push) for granular control
  • Customizable subject and body with real-time preview
  • Enable and disable per template without deletion
  • Library of predefined templates for a quick start
History & Logs

Every notification
tracked and archived.

Every sent notification is recorded with its delivery status, the channel used, and the timestamp. On failure, the system automatically retries delivery. The full history is searchable and filterable.

  • Complete log of every notification sent with precise timestamp
  • Real-time delivery status: sent, delivered, failed, pending
  • Automatic retry on failure with configurable retry policy
  • Search and filter by channel, status, recipient, or date range
  • History export in CSV format for audit and analysis
PREVIEW · /NOTIFICATIONS/LOGS
All
Emails
SMS
Push
Webhooks
ChannelRecipientTemplateStatusSent at
📧client@example.comParcel deliveredDelivered10:42
💬+1 555 234 567Driver approachingDelivered10:38
🔔iOS — Jordan K.New missionDelivered10:35
🔗shop.client.com/hooksParcel deliveredDelivered10:33
💬+1 555 987 654OTP CodeFailed10:31
Outbound webhooks

Integrate your tools
in real time.

Configure outbound webhooks to notify your external systems on every key event. Select trigger events, define your callback URLs, and benefit from robust retry logic with signature verification.

  • Callback URLs configurable per organization and per event
  • Fine-grained trigger event selection (delivery, failure, return, etc.)
  • Retry logic with exponential backoff on failure
  • HMAC signature verification to secure exchanges
  • Webhook dashboard with call status and response time per request

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Multi-channel notifications | Swaloo